Returns & Refund
Refund & Returns Policy
Can I Return and Exchange?
- Want to return something? No problem! All orders (excluding items on sale) are eligible for returns and exchanges within 30 days of receiving your order! To be eligible for a return or an exchange, your item must be unused and returned in the original packaging that you received. We won't be able to process a return on items that are used or damaged by you. Returns are processed within 3-6 business days.
- We are so confident that you will love your Baby Stroller that we make the bold claim that if for any reason you are not 100% Satisfied, we will buy it back from you!
- To return an item, please submit a Return request on our return center page. We strongly encourage using a shipping service that provides a tracking number so you can follow your item in transit. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- PLEASE ENSURE YOUR ORDER NUMBER IS CLEARLY MARKED ON OR INSIDE THE PACKAGING. IF WE CAN'T SEE THE ORDER NUMBER THEN WE CAN'T PROCESS THE RETURN.
- Paris Babies is not responsible for shipping costs on returns and/or exchanges – this is the customer’s responsibility.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Can I Cancel My Order?
- You have up to 24h to cancel your order from the time your order is completed. Please contact us at email@example.com and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again. If more than 24h have passed, your order will be automatically processed and cancellations will not be accepted. In the rare case of cancelation after 24h, a restocking fee of $50 will be deducted from the amount refunded.
Do You Offer Refunds?
- We do offer refunds under specific circumstances. If you would like to return an item, provided it is done in accordance with our return policy (see above), we will gladly provide you with a refund. Refunds are based off the purchase price (excluding shipping costs) at the time of your purchase.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Items on sales are not eligible for refunds. All sales of discounted items during sales period are final.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- All discounted items during sales such as Black Friday, Cyber Monday or Boxing Day sales are not elligible for exchange or return. During sales period, all sales will be considered final. If your item arrives faulty or damaged, you are of course eligible for a replacement under the damaged or defective item received policy.
Exchanges (if applicable)
- We only replace items if they are defective, damaged or if you receive the wrong color. If you need to exchange it for the same item, send us an email at email@example.com. We do not exchange for change of mind, color change or buyer's remorse.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost/Unknown Causes In Shipment
- Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact your Local Postal Office to explain the situation and provide them with your tracking number.
- Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.
- It's also worth noting that multiple-products ordered may not be shipped together from our distribution in Asia or delivered on the same day but do reach out to us and we will update you all the way